Privacy notice

Controller: PT Dans Global Trade, Indonesia, operating the Aero Charcoal brand and the website aerocharcoal.com. Contact: info@aerocharcoal.com.

What we collect

When you send an inquiry we collect the details you enter: name, company, email, phone or WhatsApp number, country, product interest and your message. We also record the page you sent it from, the time, your browser’s user agent and a one-way hash of your IP address to prevent spam.

Why we use it

Only to respond to your inquiry, prepare samples and quotations, and manage our business relationship with you. We do not sell your data and do not use it for unrelated marketing.

Where it is stored

Inquiries are stored in our database and sent to our team by email. Our hosting, database and email providers process data on our behalf.

How long we keep it

We keep inquiry records for as long as needed for the business relationship and our legal obligations, then delete them.

Your rights

You can ask us to access, correct or delete your data at any time by emailing info@aerocharcoal.com. Indonesian Law No. 27 of 2022 on Personal Data Protection applies.

Cookies

This website does not set advertising or tracking cookies.

Last updated 23 October 2026.